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Booking Terms and Conditions 

AFROTRIP BRASIL TURISMO CONTRACT


 

This Contract governs the contractual relationship between you and Afrotrip. 

 

By booking a tour, you agree to be bound by this Contract, it constitutes a contractual agreement between afrotrip  and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due.


 

REQUIREMENTS 

 

At the time the booking is made, you must be 18 years or older to travel with Afrotrip. You are responsible for arranging your own flight to the destination. You are responsible for making sure you meet all of the entry requirements to the country we are visiting.


 

PAYMENT

 

Upon receiving your booking request, Afrotrip’ consultants will start to assist you in building your pleasant, enjoyable stay. A booking is only confirmed with the applicable deposit or fully paid tours from the Client and when the Client has received written confirmation from us of such booking. Afrotrip give you the option to pay in full or choose the payment plan option, using PayPal. A guarantee of a full payment is required at the time of booking for all bookings received within 4 weeks of departure.

Inability to pay on or before the stated option date shall mean auto cancellation of the said booking. Please note that Afrotrip shall not be responsible for bookings that are automatically canceled due to the lapse or inability to pay on or before the option date. Posted rates are subject to change without prior notice.


 

CHARGEBACKS & PAYMENT DISPUTES

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The Client agrees not to initiate unjustified chargebacks, payment reversals, or disputes with credit card companies, PayPal, banks, or financial institutions for services contractually agreed upon and properly delivered by Afrotrip.

In the event of a payment dispute or chargeback initiated without reasonable basis, Afrotrip reserves the right to provide all relevant contractual documents, communications, invoices, confirmations, and service records to the applicable financial institution or legal authority.

The Client shall remain responsible for any outstanding amounts, administrative fees, legal expenses, collection costs, or damages resulting from fraudulent or improper payment disputes.

Nothing in this clause limits Afrotrip’s right to pursue legal remedies where applicable.

 

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BOOKINGS SOLD ON A TWIN ACCOMMODATION

 

Bookings may be accepted where requested on a room-share basis on the condition that the person/s requesting the room-share reservation agree that although every effort will be made to comply with requests regarding age, non-smoking etc... This is not always possible and we accept no responsibility for any incompatibility between persons sharing rooms. No guarantee is given that a shared room will be found. If a shared room is not available at the time of final payment, either the single room alternative or the cancellation conditions set out below will apply to you. 

All online reservations shall be deemed as booked in Brazil, and shall be subject to Brazilian law and jurisdiction.

 

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TRAVEL INSURANCE

 

Travel insurance is not included in the price of the tour and all medical costs and other costs involved must be paid by the client. It is therefore strongly recommended that clients get personal insurance.  We  encourage the clients to seek their doctor’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding their stay.  Clients must notify us in writing prior to the due date of their final payment for their booking of any medical conditions, pregnancy, disability or any other mental and or physical condition which may impact the Client’s fitness to travel, and/or any continuing medical condition. 

 

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THIRD-PARTY SERVICES

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The Client acknowledges that certain services under this Agreement may be performed by independent third-party providers. Afrotrip Brasil shall act solely as a coordinator of such services and shall not be responsible for the acts, errors, omissions, delays, or failures of such third parties.

Afrotrip  shall not be liable for any loss, injury, damage, or delay caused by third-party providers, including but not limited to transportation services, restaurants, venues, or cultural institutions.

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CLIENT CONDUCT

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The Client agrees to behave respectfully and responsibly toward Afrotrip staff, tour guides, suppliers, local communities, cultural spaces, and fellow travelers throughout the duration of the services. Afrotrip maintains a zero-tolerance policy regarding:

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  • harassment;

  • discrimination;

  • racism;

  • abusive behavior;

  • threats;

  • violence;

  • illegal activities;

  • excessive intoxication;

  • conduct that may jeopardize the safety, well-being, or experience of others.

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Afrotrip reserves the right to remove, refuse participation, cancel activities, or terminate services for any Client whose behavior is considered inappropriate, unsafe, disruptive, or unlawful, without any obligation to provide refunds or compensation.

The Client shall remain fully responsible for any damages, losses, penalties, or additional expenses resulting from their conduct.

 

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CANCELLATION AND REFUND POLICY

 

Any cancellation of a booking by a Client must be notified to Afrotrip in writing and be acknowledged by Afrotrip in writing. Deposits are non-refundable and non - transferable between persons. This package is transferable to other person. Payments made beyond the initial deposit are refundable, is subject to the following cancellation fees:

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  • 90 days or more before departure - loss of deposit

  • 89 to 60 days before departure - 30% non refundable

  • 59 to 45 days before departure - 50% non refundable

  • 44 to 15 before departure - 80% non refundable

  • Within 14 days of departure - no refunds.

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No refund for No Show or on The Spot cancellation. No refund for unutilized nights, including those resulting from delayed check-in or early check-out. 

 

Afrotrip will not cancel a booking once confirmed, in accordance with these Terms, except for reasons of ‘Force Majeure’, which shall be defined as unusual or unforeseen circumstances outside of the reasonable control of Afrotrip. When a tour is canceled by Afrotrip before the agreed date of departure for reasons not arising from the fault or negligence of or within the reasonable control of the Client, the Client shall have the choice of: accepting a substitute tour of equivalent value, where such substitute is reasonably available or refund of all monies paid for the canceled tour.

 

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RISK ALLOCATION & LIABILITY

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Afrotrip  shall be liable only for direct losses or damages proven to result from its negligence or willful misconduct in the performance of the services.

In all circumstances, Afrotrip  total aggregate liability arising out of or in connection with this Agreement shall not exceed the total amount paid by the Client for the relevant services.

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The Client acknowledges and agrees that participation in the activities contemplated under this Agreement involves inherent risks, including but not limited to travel-related risks, interactions with third parties, environmental conditions, and unforeseen events. The Client voluntarily assumes all such risks.

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Afrotrip  shall not be liable for any indirect, incidental, consequential, or non-economic damages, including but not limited to loss of profits, loss of revenue, loss of opportunity, or additional expenses incurred by the Client, such as flights, visas, accommodations, or other non-refundable arrangements.

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In the event that a material portion of the services cannot be delivered as planned, Afrotrip shall use commercially reasonable efforts to provide suitable alternatives. Where no reasonable alternative is available, a proportional refund for the undelivered portion of the services may be issued.

Afrotrip  reserves the right to modify or cancel services due to force majeure events or circumstances beyond its reasonable control, without liability.

 

 

AMENDMENTS 

 

Afrotrip reserves the right to update and/or alter these Terms at any time, and shall post the amended Terms on the Afrotrip website (www.afrotrip.com.br). The latest Terms, as amended, may be accessed any time on Afrotrip’s website, or will be sent to Client upon their written request to Afrotrip. 


 

IMAGES AND MARKETING

 

The Client acknowledges and agrees that photos, videos, and other media content may be captured during the trip for marketing, promotional, and storytelling purposes by Afrotrip and its representatives.

Clients who do not wish to appear in promotional materials must notify Afrotrip Brasil in writing prior to the beginning of the trip.

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DATA PRIVACY & DATA PROTECTION

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Afrotrip  values and respects the privacy of its Clients and is committed to protecting personal data in accordance with applicable data protection laws, including the Brazilian General Data Protection Law (LGPD) and, where applicable, international privacy regulations.

By booking services with Afrotrip, the Client acknowledges and agrees that personal information may be collected, stored, processed, and shared strictly for operational and travel-related purposes, including but not limited to hotel reservations, transportation arrangements, internal logistics, customer support, emergency assistance, and coordination with trusted third-party service providers.

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Personal data may include, without limitation:

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  • full name;

  • passport information;

  • contact information;

  • emergency contacts;

  • dietary restrictions;

  • travel preferences;

  • photos/videos voluntarily shared by the Client;

  • other information necessary for service delivery.

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Afrotrip adopts commercially reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, disclosure, misuse, or loss.

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The Client understands and agrees that certain data may be processed or stored through international platforms, cloud-based systems, or service providers located outside Brazil.

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Afrotrip shall not sell personal data to third parties.

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Clients may request access, correction, or deletion of their personal data, subject to legal, operational, and contractual obligations.

 

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